Privacy policy

Robio FIT operates robio-fit.com, including all related information, content, features, tools and services (the “Services”). Our website is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use our website, complete a transaction or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully to understand how we handle your information.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous information that cannot reasonably be linked to an individual.

Depending on how you interact with the Services, we may collect or process:

  • Contact details: your name, email address, billing address and telephone number.

  • Payment and transaction information: payment method, payment status, billing details and transaction history. Payment card details are processed by our payment service providers.

  • Account information: your login details, preferences and account settings.

  • Communications: information you provide when contacting us, submitting a request or communicating with customer support.

  • Device information: your IP address, browser type, device information, network connection and other technical identifiers.

  • Usage information: information about how you access, navigate and interact with the Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you, when you create an account, complete a transaction, contact us or otherwise provide information.

  • Automatically, through cookies and similar technologies when you visit or use the Services.

  • From service providers, including providers supporting our website, payment processing, analytics and customer support.

  • From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing and managing the Services: to process transactions, provide access to purchased content or services, manage your account, remember your preferences and send service-related notifications.

  • Improving the Services: to understand how our website is used, resolve technical issues and improve functionality and user experience.

  • Marketing and advertising: to send promotional communications and display relevant advertisements, subject to your preferences and any consent required by applicable law.

  • Security and fraud prevention: to authenticate accounts, protect transactions, detect suspicious activity and prevent misuse of the Services.

  • Communicating with you: to respond to inquiries, provide support and address requests or complaints.

  • Legal obligations: to maintain required records, comply with applicable law, respond to valid legal requests and protect or enforce our rights.

Where applicable law requires a legal basis for processing, we rely on the performance of a contract, compliance with legal obligations, your consent or our legitimate interests, where those interests are not overridden by your rights.

Where processing relies on your consent, you may withdraw that consent at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website activity and support marketing where applicable.

Where required, we request your consent before using non-essential cookies. You can manage your preferences through the cookie settings available on our website or through your browser settings.

Disabling certain cookies may affect the functionality of the Services.

How We Share Personal Information

We may share your personal information:

  • With Shopify and other service providers supporting website hosting, payment processing, analytics, customer support, communications and data storage.

  • With marketing and advertising partners, subject to applicable legal requirements and your privacy preferences.

  • With third parties at your request or with your consent, including when you choose to use a third-party integration.

  • In connection with a business transaction, such as a merger, restructuring or transfer of business assets.

  • For legal and security purposes, where necessary to comply with applicable law, respond to valid legal requests, enforce our policies or protect our rights and the rights of others.

Relationship with Shopify

Our website is hosted by Shopify. Shopify collects and processes certain personal information to operate, secure and improve the Services.

Depending on the features used and your privacy settings, Shopify may also process information for purposes described in its own privacy policy. Where Shopify acts as an independent data controller, it is responsible for that processing and for responding to related privacy requests.

For more information, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

If you follow these links, please review the relevant privacy policies. We do not control and are not responsible for the privacy practices, security or content of third-party websites.

Information you publish in public areas or on third-party platforms may be visible to others.

Children’s Privacy

The Services are intended for adults. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us using the details below so that we can investigate and take appropriate action.

Security and Retention

We take reasonable technical and organisational measures to protect personal information. However, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining your account, meeting legal and accounting obligations, resolving disputes and enforcing agreements.

Retention periods depend on the type of information, the purpose for which it is processed and applicable legal requirements.

Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Receive a copy of your information in a portable format.

  • Object to or request restriction of certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain uses of your information for targeted advertising, where applicable.

  • Lodge a complaint with a competent data protection authority.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages. We may continue to send necessary communications relating to your account or transactions.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. We will handle requests within the time limits required by applicable law and will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your personal information, please contact us.

You may also lodge a complaint with the competent data protection authority, as provided by applicable law.

Data Processing and Transfers

Your personal information may be processed and stored by us and our service providers in different locations.

Where processing involves an international transfer, we use safeguards and transfer mechanisms required by applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, the Services or applicable requirements.

Any updated version will be published on this page with a revised “Last updated” date. We will provide additional notice where required by law.

Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Robio FIT
Website: https://robio-fit.com
Email: inforobiofit@gmail.com

The legal business identified above is the data controller responsible for the personal information described in this Privacy Policy, except where otherwise stated.